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UMW Libraries
Simpson Library | Special Collections

Troubleshooting Database Access

Quick Fixes

Having trouble accessing an e-resource? Here are a few quick fixes that may help.

  • Try a different browser. Occasionally a resource will not work well with, or without, a specific browser or plug-in.
  • If your browser seems to hang or not do anything after you enter your username and password, try clicking on the reload or refresh button in your browser.
  • Try rebooting your computer.  It sounds basic, but sometimes this can fix access issues.
  • If you are on campus, try removing the beginning part of the database URL. This may fix access issues caused by the authentication system. The portion of the URL to remove is:

Please note: For on-campus users using a wireless network, you MUST use the UMW-Secure (faculty and staff only), UMW, or Apogee wireless networks if you wish to access UMW Libraries resources, such as databases. You will not be able to access e-resources if you are using the UMW-Guest wireless network. For more information please see this page on accessing the wireless networks.